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Community Resources:

The Northwestern District Attorney
If you or someone you know in Hampshire or Franklin County has a consumer problem or question, please contact The Northwestern District Attorney's Consumer Protection Unit.
Phone: (413)774-3186 Greenfield or (413)586-9225 Northampton

Hampshire Community Action Commission First Call for Help
557 Easthampton Road, Northampton
Phone: (413) 582-4237 or (800) 339-7779

Hampshire County Senior Volunteer Program

Highland Valley Elder Services
Highland Valley Elder Services is a private, not-for-profit corporation that promotes "Quality Long Living" for elders in twenty-four communities in Hampshire and western Hamden counties of western Massachusetts.

Stavros Center for Independant Living
Stavros provides services to over 6,000 consumers in Franklin, Hampshire and Hampden counties--and over 1/3 of them are elders. They provide advocacy, skills training and run the largest
PCA program in the state. They assist with housing and discrimination issues and help people transition from nursing homes back to their communities, through several various programs.
The local number is 413-256-0473

Commission on Disabilities
The Commission on Disabilites meets once a month to investigate the needs of people with disabilities in our community and to advocate for their full integration into the life of the city.

State Resources:

Elder Hotline
The Attorney General's Office has a statewide, toll-free telephone hotline to assist individuals on a wide range of elder issues.
The number to call is: 1-888-AG-ELDER (1-888-243-5337) TTY: (617) 727-0434

Retired Educators Association of Massachusetts (REAM)

Pension Assistance Project
The New England Pension Assistance Project provides assistance to individuals having trouble understanding or obtaining their pension benefits.

This website is designed to assist consumers and caregivers as well as professionals seeking information and resources on eldercare services. The site lists information on approximately 40,000 services and programs in Massachusetts for elders.

Federal Resources:

Low Income Subsidy On-line Qualifier Tool
The Social Security Administration released an on-line qualifier tool to help determine whether someone is eligible for the Low Income Subsidy that helps pay some Medicare prescription drug costs.

Administration on Aging
This site is designed to provide a comprehensive overview of a wide variety of topics, programs and services related to aging.

Centers for Medicare and Medicaid Services (CMS)
The Centers for Medicare and Medicaid Services (CMS) administer the Medicare program and work in partnership with the states to administer Medicaid.

Elder Care Locator
The Eldercare Locator connects older Americans and their caregivers with sources of information on senior services.

Social Security Administration

Internal Revenue Service (IRS)

FirstGov is the official web portal for the U.S. government. It is a free-access website designed to give you a centralized place to find information from U.S. local, state and federal government agency websites. Of particular interest on the site is the section of Consumer Protection and Safety at

Helpful Links:


SeniorNet is a 501(c)3 nonprofit organization of computer-using adults, age 50 and older. SeniorNet's mission is to provide older adults education for and access to computer technologies to enhance their lives and enable them to share their knowledge and wisdom.

AARP, P.O. Box 93156, Long Beach, CA 90809 1-888-OUR-AARP

Retirement Living Information Center

Massachusetts Senior Games
Athletic Competition for Men and Women Age 50 and Over


Elderhostel is a not-for-profit organization dedicated to providing extraordinary learning adventures for people 55 and over.

National Council on the Aging
The National Council on the Aging is a national network of organizations and individuals dedicated to improving the health and independence of older persons and increasing their continuing contributions to communities, society and future generations.

Massachusetts Senior Action Council
Local Chapter: P.O. Box 1277, Holyoke, MA 01041-1227 413/533-9235

Elder Law Answers

Online Magazines

AARP The Magazine

Social Security Information
The Social Security website provides publications that give an overview of the Social Security program as well as information on disability, retirement and survivors benefits.

Understanding Social Secuity Benefits
The Complete list of publications available online

Internal Revenue Service
On the IRS website, you can access forms and publications to assist in preparing your taxes for the current year or in planning for next year.

Older Americans' Tax Guide - Publication 554
Tax Forms and Publications